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Company Info > Who We Are

PWRS Retail strives to provide the highest level of customer service resulting in the highest level of customer satisfaction.

We will delight our customers by

  • Providing an outstanding selection of high-quality products. PWRS offers one of the widest ranges of model railroading products from reputable manufacturers of high-quality products.

  • Offering one of the most flexible, informative and user-friendly websites. The PWRS website offers a wealth of information regarding available model railroading products and new product announcements as well as functionality to place and track your product purchases and orders.

  • Offering complete choice to the customer of when and how they do business with PWRS. Options for customer service include:

    • You call us. Over-the-telephone service from one of our many knowledgeable sales/service people

    • We call you. Telephone calls from one of our staff when information or product relevant to you - such as announcements of new products related to your modeling interests (roadnames, modeling era, etc.).

    • Contact from us via e-mail. Receive e-mails from PWRS regarding new product announcements and special offerings.

    • Self-service via the PWRS website. Use our website to get the latest, up-to-date information regarding new and existing products and to place orders and track your account and activity.

    Our goal is to provide service to you in the way or ways YOU choose. You can create any combination of service options from the above menu to ensure that you get the level of service and information you desire. And, if you DO NOT want to be called and/or e-mailed, just let us know and we will make sure that you are not contacted.
  • In any case, our goal is to get you the information you want in the form you want it and facilitate and fulfill your product orders as quickly and accurately as possible.