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Mar 17, 2020 - Periodical News

A Message from Pacific Western Rail Systems - We Are Still Operating

 

To our valued customers,

 

Like you, we are concerned about the spread of the COVID-19 virus and wish to protect our families, staff and customers.  Therefore, we will be limiting our hours and access to the public.  Additional closures may be advised by the Province of BC in the near future. 

 

As many of you may have noticed, we’ve experienced a surge of business during this time. As a result, we’ve taken steps to control the number of customers in our warehouse, we are asking staff and customers to practice social distancing. 

 

If you have product(s) in the warehouse to pick up, please call in advance and make an appointment (We will not accept “drop in’s”) and one of us will meet you at the doors.  We will open the office strictly for scheduled pick ups, not for browsing, in order to limit exposure for our staff and our customers.

 

If you have items in your Goodie Boxes and you want to have them shipped you should put in your requests now so you can start working on your layouts, trying that new locomotive and relax in your Train Room, this is the best time to bring your beloved items home and get those creative juices flowing. 

 

Our website is available 24/7 as usual and we will continue to add new items, special promotions, and let you know about the new products coming available in the future.  However, we cannot guarantee when products will be shipped from our suppliers or from our own warehouse or if goods will continue to freely cross the US Canadian border.  

 

As new information becomes available, we are working hard to keep our staff well informed so they can respond swiftly and appropriately. While the circumstances continue to change and we modify our operations as necessary, we thank you for your patience and cooperation. 

 

As new developments occur, be assured we are committed to taking care of our customers and staff and to our mission of providing you with quality merchandise and exceptional customer service.  As many of you may be aware a number of our staff are available to work from their home offices with the nature of our business, so stay in touch

 

We appreciate your continued support and wish you and your loved ones good health.  Hopefully, with restrictions, we will all stay safe and healthy and soon our lives will return to normal.

 

 

We will be closed on Friday, Saturday, Sunday and Monday This is a temporary closure for the health and safety of all. Things are changing quickly and we will continue to monitor this situation as it evolves. Our staff is available by phone or email during this time and are happy to arrange a private appointment for you to pick up your items. 

 

This is an ideal time to work on your layouts, buy some track, grab that scenery, locomotives, and rolling stock, get them set up and running the way you’ve wanted to but never had the time to do before. This will help reduce some stress you’re facing and give you creative outlets that you and your family can join in on.

 

Best wishes,

The Staff at Pacific Western

 

 

P.S. Looking for In Stock items you can take home today?

Click here for all in Stock HO Scale

Click here for all in Stock N Scale


new gukrefer


 

 



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