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Aug 5, 2020 - Periodical News

Walthers - All Scales - Covid-19 Updates

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To Our Valued Customers,


At Walthers, we take our role seriously in how we are responding to the COVID-19 pandemic and have the health of our team, our community, and our country in mind in the actions we are taking and decisions we are making. We are fiercely committed to ensuring the health and safety of our employees and customers and to doing our part in this COVID-19 battle.

Putting Public Health First

In accordance with CDC guidelines, we have limited on-site business operations to essential staff to continue fulfilment and delivery of customer orders albeit at a slower pace. These employees must adhere to recommended safety, hygiene and social distancing practices, and we’ve increased janitorial services to preserve a clean, healthy work environment. We have adjusted work schedules and work rules to safely support “minimal basic operations” on-site.

These precautions are designed to take our public health responsibility seriously and to ensure your orders are picked, packed and shipped by healthy employees who are themselves, safe. Once a package leaves our warehouse, it’s entrusted to one of our shipping partners. A large percentage of these orders are delivered via Fed EX with UPS and the US Postal Service as secondary or tertiary shippers. All of these service providers have taken steps to ensure the health of their employees and safe parcel delivery. You can read their respective, published COVID-19 responses / guidelines on their websites.

Shipping Update

Due to the COVID-19 pandemic, cities, states, and entire countries have had varying degrees of shutdown. As a result, this caused a significant back-up of parcels awaiting the final transit for delivery to our customers. Many of these packages have already been held in warehouses and distribution facilities for several weeks because of limited transportation options available. Even following full re-opening of areas worldwide, the continued backlog is still resulting in unknown transit times. Hopefully, all shipping companies will return to defined schedules very soon. Until that time, you may continue to experience delivery delays which are outside of our control.

We are also experiencing product delivery delays from our vendors as well as our manufacturing partners. As a result, we may be out-of-stock temporarily on some of your favorite products. Rest assured we will work to get back-in-stock as quickly as possible.

We apologize for any inconvenience this may cause and are doing everything we can to process and ship your order as quickly as possible. 

What can you do?

As we navigate these challenging times, your support means the world to us. Many of you have asked how you can help us during this challenging time. First and foremost, stay safe and healthy - now is the perfect time to start that layout you have always wanted to construct! Support your local dealer if he or she is able to do curbside pickup. If you are looking for a more direct way to support our business, keep up with us on Instagram and Facebook and share updates with others across the modeling world. From great new layouts folks are working on, to heartwarming stories of how our hobby brings people together - we are going to be sharing positive and inspiring news during this challenge.


Looking Ahead

The COVID-19 situation remains fluid, and Walthers is committed to helping our country and our customers manage through this difficult time. We will continue to monitor and respond to federal, state and local health authorities to protect our employees and serve our customers responsibly and safely. We will alert you of any changes to our operations that could be relevant to you. We ask your patience if you experience disruption.

And, we hope that you and your families all remain well.
Sincerely,

Sincerely,

Stacey Walthers Naffah
President, Wm. K. Walthers, Inc.

 


 

 

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