How do I use my PORTERS Points to acquire products shown in the PORTERS Club Lounge?

You may visit the PORTERS Club Lounge any time you wish.  If you have a sufficient number of Points, you will be asked when you are visiting the Club Lounge whether you wish to use your PORTERS Points to acquire any of the products contained there.  If you want to acquire a particular product, simply click “Acquire This Product Now” for that product and you will begin the process of securing that product for yourself.  If you do not have sufficient PORTERS Points to acquire a product, you can see how many PORTERS Points are needed to acquire the product but you will not be given the option to “Acquire This Product Now”.  Your PORTERS Points balance will be reduced by the number of Points required to acquire the product(s) you select and order.

 

Some products in the PORTERS Club Lounge require that I have a sufficient number of PORTERS Points and Manufacturer Credits.  What are Manufacturer Credits and how do I get them?

Manufacturer Credits are earned like PORTERS Points, except that you get them only for purchases you make with your PORTERS Account of that Manufacturer’s products.  When you make a purchase of selected manufacturers’ products, you will earn Manufacturer Credits for that manufacturer with the number of Credits you earn for that purchase equal to the number of PORTERS Points you earn for that purchase.

 

How do I see how many Manufacturer Credits I have for a particular product manufacturer?

You can see your accumulated, unused Manufacturer Credits by clicking on the “Manufacturer Credits” link on your PORTERS Account Home Page (or by clicking on this link: LINK).  You can see your transaction history for all Manufacturers Credits by clicking on the Manufacturer Credits History link on the Manufacturer Credits Detail page.

 

If a particular product in the PORTERS Club Lounge requires a sufficient number of PORTERS Points and Manufacturer Credits to be acquired, do I have to have enough Points and Credits to order it?

Yes, you will only be given the option to acquire a particular product in the PORTERS Club Lounge if you have the required number of PORTERS Points and the required number of Manufacturer Credits.  If you have enough Points and Credits to acquire a particular product and click on the “Acquire This Product Now” button, you will begin the checkout process to acquire the product.  After your order has been placed, both your PORTERS Points and your Manufacturer Credits for that manufacturer will be reduced by the Points and Credits required for the product(s) you select.

 

Can I reserve a product in the PORTERS Club Lounge until I have enough PORTERS Points (and Manufacturer Credits) to acquire it?

No, the special limited-edition products in the Club Lounge may not reserved and are only available on a first come, first served basis.

 

There’s a product in the PORTERS Club Lounge that I really want but I don’t have enough PORTERS Points (and/or Manufacturer Credits).  Can I earn PORTERS Points (and Manufacturer Credits) faster than I normally would on a particular purchase by lowering my price discount to increase my PORTERS Points Factor (PPF) and therefore earning more PORTERS Points (and Manufacturer Credits) on that purchase?

Yes.  Just call or e-mail the Sales Support Team (866-840-7777; [email protected]) or indicate in the Notes Box on your order that you wish for the price discount on a particular product or products be reduced (and specify the lower price discount you want) and the price discount, PPF and resulting number of PORTERS Points earned by your purchase(s) will be adjusted as you wish.

 

Will my PORTERS Points ever expire?

No, your PORTERS Points will never expire.  You can let your PORTERS Points accumulate in your PORTERS account for as long as you want until you decide to redeem them (as long as your account is in good standing).  Note that these rules also apply to Manufacturer Credits.

 

Are PORTERS Points transferable?

No, your PORTERS Points are yours and may not be transferred to or aggregated with those of another PORTERS Account holder.  (Again, note that these rules also apply to Manufacturer Credits.)

 

Can I purchase PORTERS Points?

No, currently PORTERS Points can only be earned based upon purchases made through your PORTERS Account.

 

Can I redeem PORTERS Points for cash?

No, PORTERS Points can only be used to make purchases or acquire special PORTERS Club Lounge products using your PORTERS Account.

 

When will my PORTERS Points transactions appear on my account?

PORTERS Points earned on eligible purchases for invoices fully paid each day and/or redeemed for purchases/PORTERS Club Lounge acquisitions ordered each day will be posted to your PORTERS Account each evening.  (Manufacturer Credits will be posted at the same time.)

 

Is there a limit on how many orders/purchases I can make each day using PORTERS Points?

Yes, currently you may place only one order – either using PORTERS Points as cash or to acquire exclusive products from the PORTERS Club Lounge – per day.  Why?  Because your PORTERS Points balance is updated each night and this limit of one purchase order per day using PORTERS Points prevents the possibility of someone accidentally using the same Points more than once in a day.

 

Can I use my PORTERS Points for anything else?

Not at this time – but stay tuned:  we are working to add other products and services that are of interest to model railroaders that can be paid for or acquired with PORTERS Points.

 The Rest Of The World Will See

"Porters Points"

Soon!